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Design and Develop Assessment Tools

Important note for TAE40110 Certificate IV in Training and Assessment holders - Please note that from 1st of July 2019, you must have TAEASS502 Design and develop assessment tools (or its successor), TAEASS502A or TAEASS502B and TAELLN411 Address adult language, literacy and numeracy skills or (its successor) or TAELLN401A if you wish to continue to use your TAE40110 qualification for delivering training and assessment services. Please note that if you have a diploma... [More]
Assessments are made against units of competency from the Certificate IV in Training and Assessment TAE40116.
  • Design and develop assessment tools (TAEASS502)
$350 Limited GST free
Design and Develop Assessment Tools

<p><p style="font-size: 100%; color: #FC0505;"><strong style>Important note for TAE40110 Certificate IV in Training and Assessment holders</strong style> - Please note that from 1st of July 2019, you

...
$350 Limited GST free
Design and Develop Assessment Tools

<p><p style="font-size: 100%; color: #FC0505;"><strong style>Important note for TAE40110 Certificate IV in Training and Assessment holders</strong style> - Please note that from 1st of July 2019, you

...
$350 Limited GST free
Design and Develop Assessment Tools

<p><p style="font-size: 100%; color: #FC0505;"><strong style>Important note for TAE40110 Certificate IV in Training and Assessment holders</strong style> - Please note that from 1st of July 2019, you

...

If there isn't a class to suit you, please the waiting list.

Customer Service and Business Skills

Great customer service is at the core of a successful business whether it is small or a large enterprise. This course will provide the skills required to make your clients feel welcome, manage the telephone while working in a reception role, create relationships with customers and address their needs, and make your contribution to an effective team. You will also learn how to handle customer complaints in a professional manner. On completion of all assessments, participants will be... [More]
Assessments are made against units of competency from the Certificate III in Business BSB30115.
  • Organise personal work priorities and development (BSBWOR301)
  • Process customer complaints (BSBCMM301)
  • Contribute to team effectiveness (BSBFLM312)
  • Organise workplace information (BSBINM301)
  • Apply knowledge of WHS legislation in the workplace (BSBWHS302)
  • Deliver and monitor a service to customers (BSBCUS301)
$1,150 Limited GST free
Customer Service and Business Skills

<p>Great customer service is at the core of a successful business whether it is small or a large enterprise. This course will provide the skills required to make your clients feel welcome, manage the

...
Self paced
Approximately 200 hours
180 maximum days to complete
2021-04-24 2021-04-24
Self-paced learning only

If there isn't a class to suit you, please the waiting list.

Accounting with Quickbooks

About the course This accredited course completes two competencies in one by combining the basics of bookkeeping with practical training in Quickbooks accounting software. You will learn to prepare financial records using manual bookkeeping and then learn how these records are kept using Quickbook accounting system. On successful completion of competencies you will receive a statement of attainment, BSBFIA303 Process accounts payable and receivable, from BSB30415 Certificate III... [More]
Assessments are made against units of competency.
  • Operate accounting applications (ICTICT208)
  • Process accounts payable and receivable (BSBFIA303)

This course has no current classes. Please the waiting list.

WordPress – Add E-commerce to Your Website

EARLY BIRD FEES apply for some courses! Learn how to add e-commerce to your website using WordPress. In the past it has been difficult to add e-commerce to websites using traditional web building software, and usually required the help of an IT expert. However WordPress provides plugins which make adding e-commerce to your site easy and seamless. WordPress has taken the web design world by storm, and it has become one of the most popular ways of creating a website... [More]

This course has no current classes. Please the waiting list.

Adobe Dreamweaver

About the course Adobe Dreamweaver is designed for users who need to know how to create and maintain web sites. It is ideal for people who work in office or school environments, corporations or clubs. Learn common website terminologies, basic website structure, add and format text, create links and anchors, insert images, create image hotspots and rollover images. Also learn basic HTML, present your page using CSS (Cascading Style Sheets), and basic page layout using AP Divs. By... [More]

This course has no current classes. Please the waiting list.

BAS Preparation - Basic bookkeeping & Reporting

EARLY BIRD FEES apply for some courses! Below is a short video of our popular tutor Mark teaching another bookkeeping course at one of our other venues: https://www.youtube.com/watch?v=wdXQR-ceMDQ This course is designed for and will suit small business owners, accounts clerks and office managers. The course will provide practical knowledge of bookkeeping and general GST applications. You will learn accounts payable & receivable, cashbook, bank reconciliations,... [More]

This course has no current classes. Please the waiting list.

WordPress - Design a Blog or Website

EARLY BIRD FEES apply for some courses! Want to learn how to create impressive websites? WordPress has taken the web design world by storm, and it has become one of the most popular ways of creating a website or blog. Why? Because it’s easy to learn, and free to use with a flexible content management system. This intensive course will provide you with the tools to design, build and manage a blog or basic website. This course could help you find employment, or help... [More]

This course has no current classes. Please the waiting list.

Fixing Teams: Managing Cultural Change

Course Information This highly interactive two hour session will equip you with practical tools and strategies that can be applied to your workplace. In the workshop you will learn about: How to identify the system, leader and workplace changes that will enable shift in a broken team. What you can influence as the HR Manager to effect positive workplace change. Why setting behaviour, anti-bullying and positive culture polices by themselves are largely ineffective. How to... [More]

This course has no current classes. Please the waiting list.

Effective Communication for Managers

About the course This course focuses on the processes involved in business communication and concentrates, in particular, on ways in which you can become more effective by becoming more knowledgeable and skilled as a communicator. This course will cover a range of topics designed to help you understand the communication process better, from planning a strategy to analysing your audience. What will I learn? By the end of the course, you should be able to: Guidelines for preparing... [More]

This course has no current classes. Please the waiting list.

Dealing with Difficult Customers

About the course Your customers can come with all sorts of issues and it is not unusual to face some very angry, displeased customers on a regular basis, if not daily. Difficult behaviour is not just the result of a negative attitude but it can result from frustration triggerd by unsatisfactory service provided. Learn the techniques of tuning in to such customers and make apparently unhappy customers into happy smily ones. 1 day course with lots of real life examples and videos.... [More]

This course has no current classes. Please the waiting list.