Western Sydney | Short Courses for Life Skills |

30 Years in Western Sydney

Why Choose The Parramatta College?

  • Not for profit
  • Locally based training for those who live or work in Western Sydney
  • Quality trainers and facilities
  • Nationally Recognised Training
  • Flexible and custom training programs

About Us

Smart and Skilled

You may be eligible for Smart and Skilled funding

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Training Services NSW

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What will you learn next?

      • Certificate I in Information, Digital Media and Technology

        Course information

        This qualification provides the skills and knowledge for individuals to safely perform foundation digital literacy tasks using a personal computer and a range of software applications and digital devices and provides foundation digital literacy skills to support a wide range of varying industry occupations. There are 6 units of competency to be completed for Certificate I in Information, Digital Media and Technology. Students intending to enrol into this course must have general computer knowledge including ability to use mouse and keyboard. On successful completion of all required competencies, the qualification ICT10115 Certificate I in Information, Digital Media and Technology will be issued.

        RPL is available for this qualification of 6 units of competency 4 core and 2 electives. Please contact us on 02 96872072 for more details.

        Entry Requirements

        There are no entry requirements for this qualification.

        Qualifiication units of competency are:


        ICTICT101 Operate a personal computer
        ICTICT102 Operate word-processing applications
        ICTICT103 Use, communicate and search securely on the internet
        ICTICT104 Use digital devices


        BSBWHS201 Contribute to health and safety of self and others
        ICTICT106 Operate presentation packages
        or 1 unit from any other training package at Certificate I or II level

        Delivery strategy

        This course is delivered as flexible mode, meaning you don’t have attend face to face classes; however there will be some face to face meetings with your trainer to monitor your progress. We will provide you with the course materials as well as the assessments during the first meeting with your trainer. If you are unable to attend the face to face interview, it can be organised through Skype. Please let us know if this is the case.

        Resources required

        This course requires a well functioning computer or laptop, preferably with current Windows operating system and Microsoft applications. You also need to have high speed internet and a printer at home. If you do not have access to a computer or do not have internet connection at home, please let the trainer know. The college may be able to give you access to one of our computer labs to allow you to practice and/or complete your assessments.

        Pathways from the qualification

        ICT20115 Certificate II in Information, Digital Media and Technology, or a range of other qualifications.

        Need more information?

        Should you require further information about this course, please feel free to contact us on 02 96872072 or email to admin@parramattacollege.com.au.

      • Customer Service and Business Skills

        Great customer service is at the core of a successful business whether it is small or a large enterprise. This course will provide the skills required to make your clients feel welcome, manage the telephone while working in a reception role, create relationships with customers and address their needs, and make your contribution to an effective team. You will also learn how to handle customer complaints in a professional manner. On completion of all assessments, participants will be awarded with a Statement of Attainment for the following units from Certificate III in Business BSB30115.

        • BSBCUS301 Deliver and monitor a service to customers
        • BSBCMM301 Process customer complaints
        • BSBFLM312 Contribute to team effectiveness
        • BSBWOR301 Organise personal work priorities and development
        • BSBINM301 Organise workplace information
        • BSBWHS302 Apply knowledge of WHS legislation in the workplace

        What are the essential qualities of a receptionist or customer service officer?

        • Telephone manner
        • The Sound of Your Voice
        • Presentation skills
        • Prompt service
        • Creating relationships with customers
        • Identify the Needs of your Customers, Guests or Clients
        • Addressing customer needs
        • How positive is your attitude?
        • Communicating Your Best Image
        • Body Language Checklist/Activity
        • Human Needs
        • Anticipate the Needs of Your Customers, Clients or Guests
        • Monitoring and reporting on service delivery
        • Skillful Listening
        • Customer Feedback
        • Saying the Right Thing
        • Relating to Customer, Clients or Guests
        • What can you do to Make Sure Customers Come Back
        • Making Sure Customers Return
        • Handling Complaints
        • Common Complaints
        • Satisfying Difficult Customers
        • Taking that One Extra Service Step
        • Exercising judgement to resolve customer service issues

        Learning Strategies

        Face to face classroom study led by a qualified and industry experienced trainer. Learning strategies include role play, demonstrations, lectures and classroom activities.

        Assessment strategies

        Assessments will be conducted in both summative and formative manner to ensure the candidate can perform in accordance with the standard detailed in the Business Services Training Package (BSB). Assessment strategies include Role Play, case study analysis and Observations. You may be eligible for RPL if you can demonstrate current skills and experience relevant to the units listed above. Please talk to the trainer for more information.

        Final Outcome

        On successful completion of all required assessments, a Statement of Attainment from Certificate III in Business BSB30115 will be issued.

        Further information

        Should you require further information, please contact our enrolment officer on 02 96872072 or email at info@parramattacollege.com.au.

      • Language, literacy and numeracy assessment skills for trainers

        Due to Coronavirus situation, as of April 1st 2020 this course will be delivered in virtual classroom via Video conferencing.

        Important note for TAE40110 Certificate IV in Training and Assessment holders - Please note that from 1st of July 2019, you must have TAEASS502 Design and develop assessment tools (or its successor), TAEASS502A or TAEASS502B and TAELLN411 Address adult language, literacy and numeracy skills or (its successor) or TAELLN401A if you wish to continue to use your TAE40110 qualification for delivering training and assessment services. Please note that if you have a diploma or higher level qualification in adult education, you may not need to complete this course; however it is imperative that you consult with your employer to understand their requirement. Please copy and paste the following ASQA link on to your browser for further information:


        Please note that this link may not be up to date if any changes are made by ASQA; however, the college will update the link as soon as such changes are identified.

        Before you enrol into this course, please see if you already hold TAELLN401A and if yes, you don’t need to do TAELLN411 as the current version is equivalent to the obsolete version. If you identify that after enrolment, you may not receive a refund. Please download the Flowchart of eligibility for TAE40110 update available at the bottom of this page to further help you with making the right decision.

        About the course

        Do you need to have the skills and knowledge to recognise core language, literacy and numeracy (LLN) demands when training and assessing? Can you tailor training and assessment to suit individuals' skill levels, including accessing relevant support resources? In this accredited course you will learn to determine the core LLN requirements of training, including those of the training specifications, the training context as well as the skills of learners. You will also learn how to access an LLN specialist and how to customise a vocational learning program to enable the development of core LLN skills. This course is aligned with TAELLN411 Address adult language, literacy and numeracy skills.

        The unit covers -

        Analyse LLN requirements
        1.1 Determine LLN skill requirements of the training specification
        1.2 Identify and analyse the LLN skill requirements essential to workplace performance
        1.3 Determine the LLN skills of the learner group from validated tools and other sources

        Select and use resources and strategies to address LLN skill requirements
        2.1 Identify resources to support LLN skill development
        2.2 Use learning and assessment materials to support identified LLN requirements, customising where necessary
        2.3 Apply learning support strategies in training delivery appropriate to LLN requirements and learner group
        2.4 Determine assessment strategies appropriate to LLN requirements and learner group

        Use specialist LLN support where required
        3.13.1 Review course demands and learner profile to determine if specialist LLN support is required
        3.2 Access specialist LLN support where available
        3.3 Integrate specialist LLN support into training or assessment practice where required

        Evaluate effectiveness of learning support and assessment strategies in addressing LLN requirements
        4.1 Seek feedback on learning support provided and assessment strategies used
        4.2 Evaluate learning support and assessment strategies used
        4.3 Determine areas for improvement based on evaluation

        Delivery strategies

        Due to Coronavirus situation, as of 1st of April 2020 this course will be delivered in in a virtual classroom environment via video conferencing led by a qualified and industry experienced trainer. Learning methods will include face to face lecture via video conference, case studies, demonstrations, questions and answers. 10 – 15 hours per week of practice and practical study is expected. We will supply Australian core skills framework booklets and a USB with training and assessment materials.

        Assessment strategies

        Assessment will be conducted in both formative and summative way through the following strategies:

        • Participation in various activities; group activities, presentations, demonstrations, scenarios, practical, simulations and problem solving activities.
        • Participation in questionnaires/exercises for the module (pre, mid and post topic)

        Skills must be demonstrated with real vocational learners, not fictitious students. Please note that significant work needs to be done outside of the course and in the context of your own employment environment. Candidates will be assessed on agreed tasks that demonstrate the aspects below:

        • Use tools to identify the LLN skill requirements (reading, writing, speaking, listening and numeracy) of the training specification and/or assessment process relevant to vocational delivery
        • use various sources to gather information on the current LLN skills of a learner group
        • identify available sources of support to address at least two of the identified LLN skill needs of the learner group
        • customise and use at least two learning resources to address LLN requirements
        • select, use and review at least two instructional strategies that directly address the identified LLN needs of the learner group
        • use advice from specialist LLN practitioners to inform practice
        • select, use and review at least two assessment strategies that cater for the identified LLN needs of the learner group
        • determine areas for improvement of own practice

        Please note assessments for this course involve significant work both during and after the sessions. You will have maximum of two attempts to submit your assessments. If you are considered Not Yet Competent after the second submission with significant gaps prevailing in your submissions, you may be asked to re-enroll into the course.

        On successful completion of all assessments a statement of attainment for TAELLN411 Address adult language, literacy and numeracy skills will be issued from TAE10 Training Package. RPL is available if you can demonstrate required skills and knowledge through your current work experience or equivalent competency.

        Need further information?

        Should you require further information, please feel free to contact our enrolment officers on 02 9687 2072 or send an email to admin@parramattacollege.com.au.

        For more information re the relevant standards, please visit https://www.asqa.gov.au/standards.

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