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Customer Service and Business Skills

Great customer service is at the core of a successful business whether it is small or a large enterprise. This course will provide the skills required to make your clients feel welcome, manage the telephone while working in a reception role, create relationships with customers and address their needs, and make your contribution to an effective team. You will also learn how to handle customer complaints in a professional manner. On completion of all assessments, participants will be... [More]
Assessments are made against units of competency from the Certificate III in Business BSB30115.
  • Organise personal work priorities and development (BSBWOR301)
  • Process customer complaints (BSBCMM301)
  • Contribute to team effectiveness (BSBFLM312)
  • Organise workplace information (BSBINM301)
  • Apply knowledge of WHS legislation in the workplace (BSBWHS302)
  • Deliver and monitor a service to customers (BSBCUS301)
$1,150 Limited GST free
Customer Service and Business Skills

<p>Great customer service is at the core of a successful business whether it is small or a large enterprise. This course will provide the skills required to make your clients feel welcome, manage the

...
Self paced
Approximately 200 hours
180 maximum days to complete
2020-11-25 2020-11-25
Self-paced learning only

If there isn't a class to suit you, please the waiting list.

TAESS00014 - Enterprise Trainer-Presenting Skill Set

About the course This skills set is designed for those trainers who mainly deliver their training in a classroom environment and under supervision. Candidates will learn the essential skills and knowledge required to prepare, deliver and review a training activity and to demonstrate work skills face to face in the classroom. On successful completion of all required assessments, a Statement of Attainment will be issued for TAESS00014 Enterprise Trainer – Presenting Skill Set that... [More]
Assessments are made against units of competency from the Enterprise Trainer-Presenting Skill Set TAESS00014.

This course has no current classes. Please the waiting list.

Accounting with Quickbooks

About the course This accredited course completes two competencies in one by combining the basics of bookkeeping with practical training in Quickbooks accounting software. You will learn to prepare financial records using manual bookkeeping and then learn how these records are kept using Quickbook accounting system. On successful completion of competencies you will receive a statement of attainment, BSBFIA303 Process accounts payable and receivable, from BSB30415 Certificate III... [More]
Assessments are made against units of competency.
  • Operate accounting applications (ICTICT208)
  • Process accounts payable and receivable (BSBFIA303)

This course has no current classes. Please the waiting list.

Accounting: Business Basics

About the workshop Delivered with the support of City of Parramatta, this workshop is intended for those who are planning to start their small business or perhaps a micro business and need some basic idea about a small businss from accounting points of view. Whilst not a comprehensive accredited program, this workshop will, at least, help you make your first step into the world of small business, understand the difference between a hobby and a business, business structures and... [More]

This course has no current classes. Please the waiting list.

Keyboard Speed and Accuracy Testing

Keyboard typing speed tests are available during office hours at Suite 1, Level 1, 410 Church Street, Ross Street entrance, North Parramatta. Building entrance is via Ross St. Please call our office on 9687 2072 for an appointment. Fee is $85. No Discounts. The test will start with a warm up session where you may choose to practise typing a word processing document for 5 minutes. As this is a warm up session, the score won’t be counted towards your certificate. The test will be for... [More]

Office Skills - Administration

Planning to move into an office administration role or already working in a similar area? Make a difference in your role by learning how to deliver premium level customer service and process customer complaints, organise schedules and workplace information, producing workplace documentations and organising personal work priorities. A Statement of Attainment is issued on successful completion of all required assessments. If you wish to complete the full BSB30415 Certificate III in... [More]
Assessments are made against units of competency from the Certificate III in Business Administration BSB30415.
  • Deliver and monitor a service to customers (BSBCUS301)
  • Organise schedules (BSBADM307)
  • Organise personal work priorities and development (BSBWOR301)
  • Organise workplace information (BSBINM301)
  • Process customer complaints (BSBCMM301)
  • Communicate in the workplace (BSBCMM201)
  • Work effectively with diversity (BSBDIV301)

This course has no current classes. Please the waiting list.

Breathing Air

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This course has no current classes. Please the waiting list.

Starting your own Import/Export Business

Do you want a career change or wish to supplement your income? This course has been designed to assist you establish or operate an Import/Export business. You will learn about logistics, documentation, trade terms, international marketing, financing and payment terms as well as risk management. No Concession. Your trainer won an award for education at the Import Export Show 2011 and has a wealth of experience and is the author of the Comprehensive Import / Export Manual that is... [More]

This course has no current classes. Please the waiting list.

Top Tips for Effective Business Proposal Writing - Webinar

About the webinar This FREE online learning session is part of our Knowledge Insider Webinar Learning Series at the Parramatta College. Short, fast summary sessions to help you in your career or business. This one hour webinar will give you the key tips and skills to help write with impact, communicate clearly and generate the results you want from your business proposal writing. A full course to develop your skills further is available by registering with Effective Business... [More]

This course has no current classes. Please the waiting list.

Creating complex business documents

About the course Are you a business manager or working in a supervisor role and need to design and develop complex business documents on a day to day basis? Expand your skills in writing complex business documents such as business reports, promotional documents or information booklets that require review and analysis of a range of information sources. With all the technical skills packed in this course, you can surely add more to your portfolio, taking your performance to the next... [More]
Assessments are made against units of competency.
  • Design and develop complex text documents (BSBITU401)
  • Write complex documents (BSBWRT401)
  • Comply with organisational requirements for protection and use of intellectual property (BSBIPR301)

This course has no current classes. Please the waiting list.