Parramatta College
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Customer Service Skiils

About the course Great customer service is at the core of a successful business whether it is a small or a large enterprise. This skillset is designed for the people who require customer service skills to interact with internal and external stakeholders to provide excellent customer service experience same time developing and applying thinking and problem-solving skills. What I will learn This course will provide the skills required to make your clients feel welcome, manage the... [More]
Assessments are made against units of competency from the Certificate III in Business BSB30120.
  • Deliver and monitor a service to customers (BSBOPS304)
  • Process customer complaints (BSBOPS305)