Parramatta College
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Customer Service Skiils

About the course Great customer service is at the core of a successful business whether it is a small or a large enterprise. This skillset is designed for the people who require customer service skills to interact with internal and external stakeholders to provide excellent customer service experience same time developing and applying thinking and problem-solving skills. What I will learn This course will provide the skills required to make your clients feel welcome, manage the... [More]
Assessments are made against units of competency from the Certificate III in Business BSB30120.
  • Deliver and monitor a service to customers (BSBOPS304)
  • Process customer complaints (BSBOPS305)

FNS41820 Certificate IV in Financial Services

Enroll now for 2025. Classes commence 13 January, 03 February, 03 March, 07 April, 05 May, 02 June. About the course This unit describes the skills and knowledge required to lead teams and individuals by modelling high standards of conduct to reflect the organisation’s standards and values. The unit applies to individuals who are making the transition from being a team member to taking responsibility for the work and performance of others and providing the first level of leadership... [More]
Assessments are made against units of competency from the Certificate IV in Financial Services FNS41820.
  • Assess credit applications (FNSCRD401)
  • Design and produce complex spreadsheets (BSBTEC402)
  • Comply with financial services regulation and industry codes of practice (FNSFMK515)
  • Maintain inventory records (FNSACC405)
  • Perform reconciliations (FNSFMK411)
  • Establish and maintain payroll systems (FNSTPB412)
  • Prepare operational budgets (FNSACC412)
  • Conduct work according to professional practices in the financial services industry (FNSINC411)
  • Apply and maintain knowledge of financial products and services (FNSINC412)
  • Apply business risk management processes (BSBOPS403)
  • Build and maintain business relationships (BSBTWK401)
  • Develop personal work priorities (BSBPEF402)
  • Make decisions in a legal context (FNSACC413)

FNS30322 Certificate III in Accounts Administration

  Enroll now for 2025. Classes commence  February 2025 Obtaining eligibility Financial Services industry is far more regulated than ever before due to extensive reform and the emergence of new technologies over the past decade. FNS30322 Certificate III in Accounts Administration  considers all the necessary skills reflecting those regulatory reforms and the industry’s rising standards to help you take on a career in accounts administration. Participants who would work effectively... [More]
Assessments are made against units of competency from the Certificate III in Accounts Administration FNS30322.
  • Process financial transactions and extract interim reports (FNSACC321)
  • Engage in workplace communication (BSBXCM301)
  • Work together in the financial services industry (FNSINC311)
  • Process payroll (BSBHRM416)
  • Reconcile financial transactions (FNSACM312)
  • Prepare financial reports (FNSACC421)
  • Conduct business activities using a computerised accounting system (FNSACC314)
  • Maintain business records (BSBINS309)
  • Perform financial calculations (FNSACC323)
  • Administer subsidiary accounts and ledgers (FNSACC322)
  • Design and produce spreadsheets (BSBTEC302)

BSB30120 Certificate III in Business (Administration)

  Designed for those who wish to work in office administrative role, this course covers all aspects of office administration from customer service to accounts payable and receivable. 6 core and 7 elective units to be completed. This course is a perfect starting point if you are looking for a career change. RPL available. BSB30120 Certificate III in Business (Administration) will be awarded on successful completion of all units. Computer usage is provided in the classroom for... [More]
Assessments are made against units of competency from the Certificate III in Business BSB30120.
  • Use inclusive work practices (BSBTWK301)
  • Maintain financial records (BSBFIN302)
  • Assist with maintaining workplace safety (BSBWHS311)
  • Apply critical thinking skills in a team environment (BSBCRT311)
  • Design and produce spreadsheets (BSBTEC302)
  • Participate in sustainable work practices (BSBSUS211)
  • Support personal wellbeing in the workplace (BSBPEF201)
  • Organise schedules (BSBOPS303)
  • Engage in workplace communication (BSBXCM301)
  • Use digital technologies to communicate in a work environment (BSBTEC202)
  • Process payroll (BSBHRM416)
  • Apply infection prevention and control procedures to own work activities (BSBWHS332X)
  • Deliver and monitor a service to customers (BSBOPS304)

This course has no current classes. Please the waiting list.

SHB40121 - Certificate IV in Beauty Therapy

Have you been thinking about changing careers or perhaps you’d like to upskill and broaden your knowledge of the beauty industry. If you’re searching for a new and exciting challenge, PCC Beauty Academy is the place for you. Become a qualified Beauty Therapist and gain the skills and knowledge you will need to perform a variety of treatments. As a result of completing our SHB40121 Certificate IV in Beauty Therapy, you will be able to deliver a broad range of professional beauty... [More]
Assessments are made against units of competency from the Certificate IV in Beauty Therapy SHB40121.
  • Provide lash and brow services (SHBBFAS004)
  • Use electric file equipment for nail services (SHBBNLS011)
  • Provide body massages (SHBBBOS008)
  • Provide manicure and pedicare services (SHBBNLS007)
  • Design and apply make-up (SHBBMUP009)
  • Provide waxing services (SHBBHRS010)
  • Research and apply beauty industry information (SHBBRES003)
  • Provide facial treatments and skin care recommendations (SHBBFAS005)
  • Apply cosmetic tanning products (SHBBBOS007)
  • Provide salon services to clients (SHBXCCS008)
  • Sell to the retail customer (SIRXSLS001)
  • Incorporate knowledge of skin structure and functions into beauty therapy (SHBBSSC001)
  • Comply with organisational requirements within a personal services environment (SHBXIND003)
  • Apply safe hygiene, health and work practices (SHBXWHS003)
  • Maintain ethical and professional standards when using social media and online platforms (SIRXOSM002)
  • Promote healthy nutritional options in a beauty therapy context (SHBXCCS006)
  • Incorporate knowledge of body structures and functions into beauty therapy (SHBBSSC002)
  • Conduct salon financial transactions (SHBXCCS007)
  • Maintain infection control standards (SHBBINF002)
  • Design and apply make-up for photography (SHBBMUP010)
  • Provide specialised facial treatments (SHBBFAS006)
  • Design and apply remedial camouflage make-up (SHBBMUP011)
  • Provide aromatherapy massages (SHBBBOS009)

This course has no current classes. Please the waiting list.

SIR30216 Certificate III in Retail

Do you want to work as Retail Professional, then this course is the right choice for you. This course is designed to fulfil all the primary needs and requirements for individuals who would like to kickstart their career in the Retail industry or working in the retail industry wanting to up-skill or stepping up in the supervisory position. After successful completion of our SIR30216 Certificate III in Retail, you will gain the knowledge and practical skills that will allow you to... [More]
Assessments are made against units of competency from the Certificate III in Retail SIR30216.

This course has no current classes. Please the waiting list.

Retail Pathway

  Do you want to work in Retail, then this short course is the right starting point for you. This course is designed to fulfil all the primary needs and requirements for individuals who would like to kickstart their career in the Retail industry or working in the retail industry wanting to up-skill or stepping up in the supervisory position. After successful completion of selected units from our SIR30216 Certificate III in Retail, you will gain the knowledge and practical skills... [More]
Assessments are made against units of competency from the Certificate III in Retail SIR30216.

This course has no current classes. Please the waiting list.

FNS40222 Certificate IV in Accounting and Bookkeeping

Enroll now for 2025. Classes commence 13 January, 03 February, 03 March, 07 April, 05 May, 02 June. Qualification Description This qualification reflects the role of individuals in the accounting and bookkeeping industry, including business activity statement (BAS) agents and contract bookkeepers; and of those employees performing bookkeeping tasks for organisations in a range of industries. It includes preparing and lodging business and instalment activity statements, data... [More]
Assessments are made against units of competency from the Certificate IV in Accounting and Bookkeeping FNS40222.
  • Prepare financial forecasts and projections (FNSORG506)
  • Work effectively in the accounting and bookkeeping industry (FNSACC418)
  • Prepare financial statements for non-reporting entities (FNSACC414)
  • Administer subsidiary accounts and ledgers (FNSACC322)
  • Set up and operate computerised accounting systems (FNSACC426)
  • Process financial transactions and extract interim reports (FNSACC321)
  • Establish and maintain payroll systems (FNSTPB412)
  • Prepare operational budgets (FNSACC412)
  • Establish operational strategies and procedures for new business ventures (BSBESB406)
  • Complete business activity and instalment activity statements (FNSTPB411)
  • Design and produce spreadsheets (BSBTEC302)
  • Prepare financial reports (FNSACC421)
  • Perform financial calculations (FNSACC323)

TAE40122 Certificate IV in Training and Assessment

Face to Face Delivery Utilise your industry expertise to it's full potential and take the next step and become a qualified vocational education trainer and assessor. The TAE40122 will enable you to design, develop, deliver and assess courses. The TAE40122 Certificate IV in Training and Assessment is the qualification you need to teach at registered RTOs, community organisations, enterprises, schools and other vocational institutions. The volume of learning of the TAE40122... [More]
Assessments are made against units of competency from the Certificate IV in Training and Assessment TAE40122.
  • Plan, organise and facilitate online learning (TAEDEL405)
  • Integrate employability skills support into training and assessment (TAELLN423)
  • Work effectively in the VET sector (TAEPDD401)
  • Facilitate vocational training (TAEDEL411)
  • Participate in assessment validation (TAEASS413)
  • Use nationally recognised training products to meet vocational training needs (TAEDES411)
  • Design and develop assessment tools (TAEASS512)
  • Assess competence in an online environment (TAEASS404)
  • Make presentations (BSBCMM411)
  • Work within compliance frameworks (BSBAUD412)
  • Assess competence (TAEASS412)
  • Design and develop plans for vocational training (TAEDES412)

This course has no current classes. Please the waiting list.

SHB30121 - Certificate III in Beauty Services

Have you been thinking about changing careers or perhaps you’d like to upskill and broaden your knowledge of the beauty industry. If your searching for a new and exciting challenge to any of the above, PCC Beauty Academy is the place for you. This qualification reflects the role of individuals employed as beauticians to provide a range of beauty services including nail, waxing, lash and brow, and basic make-up services. This includes client consultation on beauty products and... [More]
Assessments are made against units of competency from the Certificate III in Beauty Services SHB30121.
  • Sell to the retail customer (SIRXSLS001)
  • Design and apply make-up for photography (SHBBMUP010)
  • Greet and prepare clients for salon services (SHBXCCS009)
  • Conduct salon financial transactions (SHBXCCS007)
  • Research and apply beauty industry information (SHBBRES003)
  • Design and apply make-up (SHBBMUP009)
  • Apply safe hygiene, health and work practices (SHBXWHS003)
  • Use electric file equipment for nail services (SHBBNLS011)
  • Maintain infection control standards (SHBBINF002)
  • Provide manicure and pedicare services (SHBBNLS007)
  • Provide lash and brow services (SHBBFAS004)
  • Provide waxing services (SHBBHRS010)
  • Comply with organisational requirements within a personal services environment (SHBXIND003)
  • Apply cosmetic tanning products (SHBBBOS007)
  • Advise on beauty products and services (SHBBCCS005)
  • Provide salon services to clients (SHBXCCS008)
  • Maintain ethical and professional standards when using social media and online platforms (SIRXOSM002)
  • Design and apply remedial camouflage make-up (SHBBMUP011)

This course has no current classes. Please the waiting list.