Parramatta College
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Customer Service Skiils

About the course Great customer service is at the core of a successful business whether it is a small or a large enterprise. This skillset is designed for the people who require customer service skills to interact with internal and external stakeholders to provide excellent customer service experience same time developing and applying thinking and problem-solving skills. What I will learn This course will provide the skills required to make your clients feel welcome, manage the... [More]
Assessments are made against units of competency from the Certificate III in Business BSB30120.
  • Deliver and monitor a service to customers (BSBOPS304)
  • Process customer complaints (BSBOPS305)

Accounting with Xero

  This accredited course provides the basics of bookkeeping with practical training in XERO. You will learn to prepare financial records using manual bookkeeping and then learn how these records are kept using a computerised accounting system. On successful completion of competencies, you will receive a Statement of Attainment from FNS30322 - Certificate III in Accounts Administration.   Before you enrol you must be able to: create files and folders, open an application program,... [More]
Assessments are made against units of competency from the Certificate III in Accounts Administration FNS30322.
  • Conduct business activities using a computerised accounting system (FNSACC314)
  • Process financial transactions and extract interim reports (FNSACC321)

FNS40222 Certificate IV in Accounting and Bookkeeping

Enroll now for 2025. Classes commence 13 January, 03 February, 03 March, 07 April, 05 May, 02 June. Qualification Description This qualification reflects the role of individuals in the accounting and bookkeeping industry, including business activity statement (BAS) agents and contract bookkeepers; and of those employees performing bookkeeping tasks for organisations in a range of industries. It includes preparing and lodging business and instalment activity statements, data... [More]
Assessments are made against units of competency from the Certificate IV in Accounting and Bookkeeping FNS40222.
  • Prepare financial forecasts and projections (FNSORG506)
  • Work effectively in the accounting and bookkeeping industry (FNSACC418)
  • Prepare financial statements for non-reporting entities (FNSACC414)
  • Administer subsidiary accounts and ledgers (FNSACC322)
  • Set up and operate computerised accounting systems (FNSACC426)
  • Process financial transactions and extract interim reports (FNSACC321)
  • Establish and maintain payroll systems (FNSTPB412)
  • Prepare operational budgets (FNSACC412)
  • Establish operational strategies and procedures for new business ventures (BSBESB406)
  • Complete business activity and instalment activity statements (FNSTPB411)
  • Design and produce spreadsheets (BSBTEC302)
  • Prepare financial reports (FNSACC421)
  • Perform financial calculations (FNSACC323)

SHB30121 - Certificate III in Beauty Services

Have you been thinking about changing careers or perhaps you’d like to upskill and broaden your knowledge of the beauty industry. If your searching for a new and exciting challenge to any of the above, PCC Beauty Academy is the place for you. This qualification reflects the role of individuals employed as beauticians to provide a range of beauty services including nail, waxing, lash and brow, and basic make-up services. This includes client consultation on beauty products and... [More]
Assessments are made against units of competency from the Certificate III in Beauty Services SHB30121.
  • Sell to the retail customer (SIRXSLS001)
  • Design and apply make-up for photography (SHBBMUP010)
  • Greet and prepare clients for salon services (SHBXCCS009)
  • Conduct salon financial transactions (SHBXCCS007)
  • Research and apply beauty industry information (SHBBRES003)
  • Design and apply make-up (SHBBMUP009)
  • Apply safe hygiene, health and work practices (SHBXWHS003)
  • Use electric file equipment for nail services (SHBBNLS011)
  • Maintain infection control standards (SHBBINF002)
  • Provide manicure and pedicare services (SHBBNLS007)
  • Provide lash and brow services (SHBBFAS004)
  • Provide waxing services (SHBBHRS010)
  • Comply with organisational requirements within a personal services environment (SHBXIND003)
  • Apply cosmetic tanning products (SHBBBOS007)
  • Advise on beauty products and services (SHBBCCS005)
  • Provide salon services to clients (SHBXCCS008)
  • Maintain ethical and professional standards when using social media and online platforms (SIRXOSM002)
  • Design and apply remedial camouflage make-up (SHBBMUP011)

This course has no current classes. Please the waiting list.

SHB50121 Diploma of Beauty Therapy

Have you been thinking about changing careers or perhaps you’d like to upskill and broaden your knowledge of the beauty industry. If your searching for a new and exciting challenge to any of the above, PCC Beauty Academy is the place for you. This qualification reflects the role of individuals employed as beauty therapists to provide a broad range of beauty therapy treatments and services including facial treatments, body massage and treatments, hair removal, lash and brow... [More]
Assessments are made against units of competency from the Diploma of Beauty Therapy SHB50121.
  • Market new business ventures (BSBESB404)
  • Provide specialised facial treatments (SHBBFAS006)
  • Provide stone therapy massages (SHBBSPA007)
  • Comply with organisational requirements within a personal services environment (SHBXIND003)
  • Design and apply make-up (SHBBMUP009)
  • Conduct salon financial transactions (SHBXCCS007)
  • Advise on beauty products and services (SHBBCCS005)
  • Provide body massages (SHBBBOS008)
  • Incorporate knowledge of skin structure and functions into beauty therapy (SHBBSSC001)
  • Research and apply beauty industry information (SHBBRES003)
  • Use electric file equipment for nail services (SHBBNLS011)
  • Review and maintain organisation's digital presence (BSBTEC405)
  • Sell to the retail customer (SIRXSLS001)
  • Provide facial treatments and skin care recommendations (SHBBFAS005)
  • Incorporate knowledge of body structures and functions into beauty therapy (SHBBSSC002)
  • Maintain ethical and professional standards when using social media and online platforms (SIRXOSM002)
  • Provide manicure and pedicare services (SHBBNLS007)
  • Apply safe hygiene, health and work practices (SHBXWHS003)
  • Provide lash and brow services (SHBBFAS004)
  • Maintain health and wellbeing in a personal services setting (SHBXCCS005)
  • Maintain infection control standards (SHBBINF002)
  • Provide aromatherapy massages (SHBBBOS009)
  • Develop a social media strategy (SIRXMKT006)
  • Promote healthy nutritional options in a beauty therapy context (SHBXCCS006)
  • Provide salon services to clients (SHBXCCS008)
  • Provide waxing services (SHBBHRS010)
  • Use reflexology relaxation techniques in beauty treatments (SHBBBOS010)
  • Design and apply make-up for photography (SHBBMUP010)
  • Design and apply remedial camouflage make-up (SHBBMUP011)

This course has no current classes. Please the waiting list.

BSB30120 Certificate III in Business (Medical Administration)

  About the course Designed for those who wish to work in an office medical administrative position at a Doctor's surgery, hospital or dental clinic.  This course covers all aspects of office medical administration.   6 core and 7 elective units to be completed. This course is a perfect pathway if you are looking for a career in medial administration.  BSB30120 Certificate III in Business (Medical Administration) will be awarded on successful completion of all units. Computer usage... [More]
Assessments are made against units of competency from the Certificate III in Business BSB30120.
  • Apply the principles of confidentiality, privacy and security within the medical environment (BSBMED305)
  • Participate in sustainable work practices (BSBSUS211)
  • Apply critical thinking skills in a team environment (BSBCRT311)
  • Prepare and process medical accounts (BSBMED302)
  • Engage in workplace communication (BSBXCM301)
  • Support personal wellbeing in the workplace (BSBPEF201)
  • Interpret and apply medical terminology appropriately (BSBMED301)
  • Maintain patient records (BSBMED303)
  • Use digital technologies to communicate in a work environment (BSBTEC202)
  • Use inclusive work practices (BSBTWK301)
  • Assist with maintaining workplace safety (BSBWHS311)
  • Design and produce spreadsheets (BSBTEC302)
  • Organise personal work priorities (BSBPEF301)

This course has no current classes. Please the waiting list.

SHB40121 - Certificate IV in Beauty Therapy

Have you been thinking about changing careers or perhaps you’d like to upskill and broaden your knowledge of the beauty industry. If you’re searching for a new and exciting challenge, PCC Beauty Academy is the place for you. Become a qualified Beauty Therapist and gain the skills and knowledge you will need to perform a variety of treatments. As a result of completing our SHB40121 Certificate IV in Beauty Therapy, you will be able to deliver a broad range of professional beauty... [More]
Assessments are made against units of competency from the Certificate IV in Beauty Therapy SHB40121.
  • Provide lash and brow services (SHBBFAS004)
  • Use electric file equipment for nail services (SHBBNLS011)
  • Provide body massages (SHBBBOS008)
  • Provide manicure and pedicare services (SHBBNLS007)
  • Design and apply make-up (SHBBMUP009)
  • Provide waxing services (SHBBHRS010)
  • Research and apply beauty industry information (SHBBRES003)
  • Provide facial treatments and skin care recommendations (SHBBFAS005)
  • Apply cosmetic tanning products (SHBBBOS007)
  • Provide salon services to clients (SHBXCCS008)
  • Sell to the retail customer (SIRXSLS001)
  • Incorporate knowledge of skin structure and functions into beauty therapy (SHBBSSC001)
  • Comply with organisational requirements within a personal services environment (SHBXIND003)
  • Apply safe hygiene, health and work practices (SHBXWHS003)
  • Maintain ethical and professional standards when using social media and online platforms (SIRXOSM002)
  • Promote healthy nutritional options in a beauty therapy context (SHBXCCS006)
  • Incorporate knowledge of body structures and functions into beauty therapy (SHBBSSC002)
  • Conduct salon financial transactions (SHBXCCS007)
  • Maintain infection control standards (SHBBINF002)
  • Design and apply make-up for photography (SHBBMUP010)
  • Provide specialised facial treatments (SHBBFAS006)
  • Design and apply remedial camouflage make-up (SHBBMUP011)
  • Provide aromatherapy massages (SHBBBOS009)

This course has no current classes. Please the waiting list.

TAE40122 Certificate IV in Training and Assessment

Face to Face Delivery Utilise your industry expertise to it's full potential and take the next step and become a qualified vocational education trainer and assessor. The TAE40122 will enable you to design, develop, deliver and assess courses. The TAE40122 Certificate IV in Training and Assessment is the qualification you need to teach at registered RTOs, community organisations, enterprises, schools and other vocational institutions. The volume of learning of the TAE40122... [More]
Assessments are made against units of competency from the Certificate IV in Training and Assessment TAE40122.
  • Plan, organise and facilitate online learning (TAEDEL405)
  • Integrate employability skills support into training and assessment (TAELLN423)
  • Work effectively in the VET sector (TAEPDD401)
  • Facilitate vocational training (TAEDEL411)
  • Participate in assessment validation (TAEASS413)
  • Use nationally recognised training products to meet vocational training needs (TAEDES411)
  • Design and develop assessment tools (TAEASS512)
  • Assess competence in an online environment (TAEASS404)
  • Make presentations (BSBCMM411)
  • Work within compliance frameworks (BSBAUD412)
  • Assess competence (TAEASS412)
  • Design and develop plans for vocational training (TAEDES412)

This course has no current classes. Please the waiting list.

TAE40122 Upgrade Face to Face Delivery

FACE TO FACE DELIVERY Attention all TAE40116 Cert IV Training and Assessment qualification holders The time to upgrade is now! TAE40122 Certificate IV in Training and Assessment is the current qualification from the superseded TAE40116 Certificate IV Training and Assessment.   The TAE40122 Certificate IV in Training and Assessment now has 12  UOC,10 upgrade units, plus an additional two full units  BSBAUD412 Work within compliance frameworks & TAEPDD401 Work effectively in the VET... [More]
Assessments are made against units of competency from the Certificate IV in Training and Assessment TAE40122.
  • Work within compliance frameworks (BSBAUD412)
  • Make presentations (BSBCMM411)
  • Facilitate vocational training (TAEDEL411)
  • Design and develop plans for vocational training (TAEDES412)
  • Use nationally recognised training products to meet vocational training needs (TAEDES411)
  • Assess competence in an online environment (TAEASS404)
  • Participate in assessment validation (TAEASS413)
  • Assess competence (TAEASS412)
  • Plan, organise and facilitate online learning (TAEDEL405)
  • Design and develop assessment tools (TAEASS512)
  • Work effectively in the VET sector (TAEPDD401)
  • Integrate employability skills support into training and assessment (TAELLN423)

This course has no current classes. Please the waiting list.

FNS41820 Certificate IV in Financial Services

Enroll now for 2025. Classes commence 13 January, 03 February, 03 March, 07 April, 05 May, 02 June. About the course This unit describes the skills and knowledge required to lead teams and individuals by modelling high standards of conduct to reflect the organisation’s standards and values. The unit applies to individuals who are making the transition from being a team member to taking responsibility for the work and performance of others and providing the first level of leadership... [More]
Assessments are made against units of competency from the Certificate IV in Financial Services FNS41820.
  • Assess credit applications (FNSCRD401)
  • Design and produce complex spreadsheets (BSBTEC402)
  • Comply with financial services regulation and industry codes of practice (FNSFMK515)
  • Maintain inventory records (FNSACC405)
  • Perform reconciliations (FNSFMK411)
  • Establish and maintain payroll systems (FNSTPB412)
  • Prepare operational budgets (FNSACC412)
  • Conduct work according to professional practices in the financial services industry (FNSINC411)
  • Apply and maintain knowledge of financial products and services (FNSINC412)
  • Apply business risk management processes (BSBOPS403)
  • Build and maintain business relationships (BSBTWK401)
  • Develop personal work priorities (BSBPEF402)
  • Make decisions in a legal context (FNSACC413)